Match Each Item with the Correct Statement Below

Match each item with the correct statement below.
-Caring and attention a business gives to its customers.

A) applied research
B) continuous processing
C) custom manufacturing
D) Empathy
E) human resource planning
F) intermittent processing
G) inventory management
H) kaizen
I) kansei
J) mass production
K) production scheduling
L) pure research
M) Tangibles