What kind of document serves as a legally binding contract or part of a contract that defines, in plain language and in measurable terms, the aspects of a service provided to a customer?
A) statement of work
B) memorandum of understanding
C) service-level agreement
D) master service agreement

Question

Quizplus · Accepted Answer

A service-level agreement (SLA) is a document that outlines the specific services a customer can expect from a provider, including measurable terms and performance expectations. It is a legally binding contract or part of a contract that defines the level of service the customer can expect to receive. A statement of work (SOW) is a description of the work to be performed, a memorandum of understanding (MOU) is a non-binding agreement between two parties, and a master service agreement (MSA) is an overarching agreement that outlines the general terms and conditions for all services and projects between two parties.

What Kind of Document Serves as a Legally Binding Contract