In an Internet-enabled supply chain management (SCM),the customer service function includes responding to customers' complaints,issuing notifications (such as product recalls),and providing around-the-clock customer service.

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In an Internet-enabled supply chain management, the customer service function can include responding to customer inquiries and complaints, issuing notifications about product recalls or updates, and providing 24/7 customer service support.

In an Internet-Enabled Supply Chain Management (SCM),the Customer Service Function