Describe the guidelines for answering customers' written requests.
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Q5: For what purposes can e-mails and memos
Q6: Discuss, with the help of examples, how
Q7: Discuss the different types of business letter
Q8: In the context of informative messages, what
Q9: Why is it important to send a
Q11: When you expect the reader to be
Q12: If the recipient of a message will
Q13: An effective memo heading contains the MEMO
Q14: _ are printed forms of memos used
Q15: _is sending unsolicited e-mail, particularly advertisements, to
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