Bill is the customer relationship manager at a travel agency. One of his customers, Sarah, has won a free holiday through the company's lucky draw. Bill is required to give her the good news. Which of the following approaches should Bill use to deliver the good news?
A) The direct approach
B) The indirect approach
C) The persuasive approach
D) The hard-sell approach

Question

Quizplus · Accepted Answer

The direct approach is most suitable for delivering good news because it allows the message to be communicated clearly and efficiently, making the recipient immediately aware of the positive outcome.

Bill Is the Customer Relationship Manager at a Travel Agency