Tone, as it applies to business communication, usually refers to:
A) the number of components in a communication process that are used to determine the length of a message.
B) the general manner of expression or effect of a written document, conversation, discussion, or speech.
C) the color of the paper on which a message is written.
D) the charisma of the receiver who interacts with the sender in a communication process.

Question

Quizplus · Accepted Answer

Tone in business communication refers to the general manner of expression or the effect that a written document, conversation, discussion, or speech conveys to the receiver. It sets the mood and can influence how the message is perceived.

Tone, as It Applies to Business Communication, Usually Refers To