Discuss a customer-focused organization's approach to customer service.

Question

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The Answer is Customer service is a complex function that has many facets. Some people view customer service as a problem-solving function that comes into play only when there has been a complaint. In fact, customer service should be an ongoing function that allows employees to anticipate and prevent problems.
Employees at all levels should be trained to communicate with customers. They should be committed to being part of a customer-focused organization. A customer-focused organization makes customer service an ongoing function. Its approach is proactive in anticipating problems. If an organization satisfies its customers and is managed efficiently, profits should naturally follow.

Discuss a Customer-Focused Organization's Approach to Customer Service