When you use your e-mail program's auto-responder function to ensure that all e-mails received during your absence are replied to, customers infer that your organization is not simply ignoring their message.

Question

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Using an auto-responder to acknowledge received emails during one's absence helps convey to customers that their messages are important and will be addressed, preventing the perception of being ignored.

When You Use Your E-Mail Program's Auto-Responder Function to Ensure