Fly Now Inc. has to send out letters to two customers confirming their air ticket reservations. Since only a few details in the confirmation letters are different, the writer has decided to use form letters with variables. Which of the following parts of the two form letters will be different?
A) The letterheads
B) The body of the letters
C) The complimentary closings
D) The punctuation after the salutations

Question

Quizplus · Accepted Answer

The body of the letters will be different because it contains specific details about each customer's air ticket reservation, such as flight numbers, dates, and times, which vary from one customer to another.