April, a coffee shop manager, penalizes employees for reporting late to work. This measure has gone a long way in ensuring that employees arrive on time. The step taken by April best reflects

Question

Quizplus · Accepted Answer

The step taken by April best reflects the behavior modification theory proposed by B. F. Skinner. The concept of behavior modification suggests that there are two types of consequences that can modify behavior-reward and punishment. Skinner found that behavior that is rewarded will tend to be repeated, while behavior that is punished will tend to be eliminated. Workers who know they will be punished for being tardy are likely to make a greater effort to get to work on time.

April, a Coffee Shop Manager, Penalizes Employees for Reporting Late