Gretchen works for a home decor store. Her normal tasks include cleaning the store fixtures, helping customers find what they are looking for, and ringing up customer purchases. One day, she notices that several of the shelves are empty, so she goes into the back room and finds merchandise to fill the shelves. When she shows her manager, Alicia, what she has done, Alicia is so impressed that she asks Gretchen to check all the shelves on a weekly basis and stock any empty shelves with new merchandise. This scenario best describes job

Question

Quizplus · Accepted Answer

This scenario best describes job enlargement, which adds more tasks to a job instead of treating each task as separate. Employees sometimes enlarge, or craft, their jobs by noticing what needs to be done and then changing tasks and relationship boundaries to adjust.

Gretchen Works for a Home Decor Store