Vibo, a company that does online marketing for small businesses, wants to achieve a high level of quality in the services it provides. As a result, it sets a goal of winning the Malcolm Baldrige National Quality Award. Which is one of the criteria the company must meet to receive this award?
A) inseparability of production and consumption
B) product management
C) business results
D) capacity
E) agility

Question

Quizplus · Accepted Answer

If this company wants to receive the Malcolm Baldrige National Quality Award, it must meet certain criteria, which includes (1) leadership, (2) information and analysis, (3) strategic planning, (4) human resource development and management, (5) process management, (6) business results, and (7) customer focus and satisfaction.

Vibo, a Company That Does Online Marketing for Small Businesses