Daniel is a first-line manager at a heating and cooling company. Because Daniel has worked in the field for over 20 years, he is able to train employees, answer questions, provide guidance, and solve problems. These abilities most closely describe his
A) technical expertise.
B) human relations skills.
C) leadership.
D) analytical skills.
E) conceptual skills.

Question

Quizplus · Accepted Answer

This scenario shows that Daniel has the technical expertise, or the specialized knowledge and training required to perform jobs related to his area of management. Daniel's technical expertise allows him to train employees, answer questions, provide guidance, and solve problems. Technical skills are most needed by first-line managers and are least critical to top-level managers.

Daniel Is a First-Line Manager at a Heating and Cooling