What Is True Regarding the Reputation of Small Businesses

What is true regarding the reputation of small businesses?

A) Small businesses likely have multiple locations, and it is difficult to maintain customer service across locations.
B) Because of their capacity to focus on narrow niches, small businesses can develop enviable reputations for quality and service.
C) Since small business employees are often stretched thin by the amount of work they have, their reputations are not as good as larger businesses with more employees.
D) Small businesses often have to cut corners in creating their products, so they have a poor reputation for quality.
E) Small businesses tend to focus more on service than quality, so their reputation is inconsistent.