Allie, the manager of a new pet grooming company, makes sure her grooming salon always has plenty of treats and toys for the animals as well as beverages and snacks for their owners to ensure a quality customer service experience. This is an example of the ________ element of management.
A) service
B) leadership
C) decision making
D) motivational
E) operations

Question

Quizplus · Accepted Answer

This is an example of the operations element of management. Managers are concerned with transforming resources such as employee actions and amenities into a quality customer service experience.

Allie, the Manager of a New Pet Grooming Company, Makes