General Corporation employs a diverse workforce that has its own labor union. When the management of the company decides to lengthen the work day and eliminate some of the company perks to save money, the union members protest, picketing outside General Corporation's office. Management brings in a neutral third party to make nonbinding suggestions for ways to resolve the dispute. Which dispute resolution method does this scenario best describe?

Question

Quizplus · Accepted Answer

This scenario best describes mediation, which resolves a dispute by bringing in one or more third-party mediators, usually chosen by the disputing parties, to help reach a settlement. The mediator suggests different ways to resolve a dispute between the parties. The mediator's resolution is nonbinding, which means the parties do not have to accept the mediator's suggestions; they are strictly voluntary.

General Corporation Employs a Diverse Workforce That Has Its Own