Ashley Hackett has been working at Dillard's Department Stores for four years as a first-line manager. She realizes that she needs to develop more effective listening skills. Hackett should attempt each of the following except __________.

Question

Quizplus · Accepted Answer

Counteracting employees' statements with arguments can hinder effective listening by creating a defensive environment rather than fostering open communication and understanding. Effective listening involves being open to the speaker's perspective without immediately presenting counterarguments.

Ashley Hackett Has Been Working at Dillard's Department Stores for Four