Organizations such as American Airlines and JetBlue work hard to ensure an adequate supply of competent managers and employees. These companies are willing to permit employees to make mistakes involving small costs so as to learn from them. The decision making tends to be __________.

Question

Quizplus · Accepted Answer

The decision-making process described is decentralized. This approach allows employees at various levels of the organization to make decisions and learn from their mistakes, indicating a spread of decision-making authority rather than it being concentrated at the top.

Organizations Such as American Airlines and JetBlue Work Hard to Ensure