Which of the following is not one of the contingency variables in the contingency viewpoint?
A) external environment
B) technology
C) people
D) customer service

Question

Quizplus · Accepted Answer

The contingency viewpoint suggests that a manager's approach should vary according to the individual and the environmental situation. While external environment, technology, and people are commonly considered contingency variables that influence organizational strategy and structure, customer service is more of an outcome or a focus area of organizational strategy rather than a contingency variable itself.

Which of the Following Is Not One of the Contingency