Inability of customers to obtain information on the status of their orders is an example of failure in:
A) Backend integration
B) Value-added services
C) Third-party logistics
D) Real-time inventory

Question

Quizplus · Accepted Answer

Backend integration involves the seamless connection of various systems and processes within a company, including order processing and customer service. If customers cannot obtain information on their order status, it indicates a failure in backend integration, where systems are not effectively communicating or updating information.

Inability of Customers to Obtain Information on the Status of Their