According to Hammer, the principles of business process reengineering include:
A) focus on outcomes over tasks
B) the users of output should not have to prepare the output
C) where you process information doesn't matter
D) empower workers whenever possible

Question

Quizplus · Accepted Answer

Hammer's principles of business process reengineering emphasize focusing on outcomes rather than tasks (A) and empowering workers whenever possible (D).

According to Hammer, the Principles of Business Process Reengineering Include