You are involved in a minor car accident in which neither you nor the driver of the other car has been hurt and the damage to both cars is minimal. The other driver gets out of her car and begins berating you for being so "careless and stupid." You reply, "I know that this is an upsetting situation, but we need to call a police officer so he can record this accident. Then, we can exchange information about our car insurances, so we can get on our way and also get our cars fixed." Unlike the driver, you exhibited a(n)
___________ communication style.

Question

You are involved in a minor car accident in which neither you nor the driver of the other car has been hurt and the damage to both cars is minimal. The other driver gets out of her car and begins berating you for being so "careless and stupid." You reply, "I know that this is an upsetting situation, but we need to call a police officer so he can record this accident. Then, we can exchange information about our car insurances, so we can get on our way and also get our cars fixed." Unlike the driver, you exhibited a(n)
 ___________ communication style.

Quizplus · Accepted Answer

Your response was calm, direct, and focused on solving the problem without blaming or attacking the other person, which are characteristics of an assertive communication style.

You Are Involved in a Minor Car Accident in Which