The manager of the sales department (a profit center)at Harvey's HVAC,decides to outsource any sales training that the division needs since in house training is expensive,even though the outsourced training does not cover the company's repair and warranty information from the service department.Who is making a bad decision?

Question

​The manager of the sales department (a profit center)at Harvey's HVAC,decides to outsource any sales training that the division needs since in house training is expensive,even though the outsourced training does not cover the company's repair and warranty information from the service department.Who is making a bad decision?

Quizplus · Accepted Answer

The manager of the sales department is making a bad decision by choosing to outsource sales training and not including information about repair and warranty from the service department. This may lead to salespersons lacking knowledge about the company's repair and warranty information, which can cause issues and negatively impact customer satisfaction. It would be better to invest in in-house training that covers all necessary information, even if it is more expensive in the short term.

​The Manager of the Sales Department (A Profit Center)at Harvey's

The Manager of the Sales Department (A Profit Center)at Harvey's