An example of an M-type organizational architecture based on customer type is when divisions are defined as
A)R&D,Engineering,Production,Marketing,Sales
B)Component 1 Plant,Component 2 Plant,Component 3 Plant,Final Assembly
C)Store 1,Store 2,Store 3,Region A,Region B,Sales Division
D)Business Customers,Educational Customers,Household Customers

Question

​An example of an M-type organizational architecture based on customer type is when divisions are defined as
A)​R&D,Engineering,Production,Marketing,Sales
B)Component 1 Plant,Component 2 Plant,Component 3 Plant,Final Assembly
C)Store 1,Store 2,Store 3,Region A,Region B,Sales Division
D)​Business Customers,Educational Customers,Household Customers

Quizplus · Accepted Answer

The M-type organizational architecture based on customer type is designed to cater to the specific needs of various types of customers. Thus, dividing the organization into business customers, educational customers, and household customers will help the organization to efficiently serve the different customer segments. Option A divides an organization based on functions, Option B divides an organization based on the different stages of production, and Option C divides an organization based on the location of stores and sales divisions, which may not optimize customer service. Hence, Option D is the best choice for an M-type organizational architecture based on customer type.

​An Example of an M-Type Organizational Architecture Based on Customer

An Example of an M-Type Organizational Architecture Based on Customer