Harry's HVAC refuses to sell diagnostic software and spare parts of its heating and cooling systems to third parties.Why would it want to do that?
A)To ensure that the customer knows that they are stuck with Harry's service technicians
B)To ensure that only the highest paid personnel get to service the units
C)To ensure that the customers do not buy second-class servicing and then infer faulty design if a unit breaks down due to inadequate service
D)All of the above

Question

​Harry's HVAC refuses to sell diagnostic software and spare parts of its heating and cooling systems to third parties.Why would it want to do that?
A)​To ensure that the customer knows that they are stuck with Harry's service technicians
B)To ensure that only the highest paid personnel get to service the units
C)To ensure that the customers do not buy second-class servicing and then infer faulty design if a unit breaks down due to inadequate service
D)​All of the above

Quizplus · Accepted Answer

By not selling diagnostic software and spare parts to third parties, Harry's HVAC can ensure that the customers do not buy second-class servicing and then infer faulty design if a unit breaks down due to inadequate service. This protects the reputation of the company and ensures that customers receive quality service. Option A and B are not accurate as they do not give direct benefits to the company.

​Harry's HVAC Refuses to Sell Diagnostic Software and Spare Parts

Harry's HVAC Refuses to Sell Diagnostic Software and Spare Parts