Which of the following are the three main goals in a total quality management (TQM) program:
A)achieving customer satisfaction
B)computing defects per million
C)continuous improvement
D)developing robust product and process designs
E)encouraging the involvement of the entire workforce
F)forming worker teams
G)statistical process control
H)zero defects

Question

Quizplus · Accepted Answer

These are the three main goals of TQM: achieving customer satisfaction, continuous improvement, and encouraging the involvement of the entire workforce.

Which of the Following Are the Three Main Goals in a Total