Angry guests can be mollified if the employee who caused the problem is disciplined or, in serious enough situations even discharged, in front of the complainer.

Question

Quizplus · Accepted Answer

Publicly disciplining or discharging an employee can escalate the situation by creating a hostile or uncomfortable environment, and it does not address the root cause of the guest's complaint or ensure a constructive resolution.

Angry Guests Can Be Mollified If the Employee Who Caused