It is unethical for hotel managers to telephone their own property to test departmental procedures and the courtesy of their staffs.

Name: It is unethical for hotel managers to telephone their own property to test departmental procedures and the courtesy of their staffs.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Hotel managers conducting such calls are performing a form of quality control or mystery shopping, which is a legitimate practice to ensure that the hotel's standards are being maintained and to identify areas for improvement.

It Is Unethical for Hotel Managers to Telephone Their Own