Up-selling a guest checking in at the desk means giving him/her a nicer accommodation at no extra charge. This is also known as up-grading the guest.

Name: Up-selling a guest checking in at the desk means giving him/her a nicer accommodation at no extra charge. This is also known as up-grading the guest.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Up-selling involves persuading the guest to purchase a more expensive item or upgrade for an additional cost, while upgrading refers to providing a superior service or product at no extra charge.

Up-Selling a Guest Checking in at the Desk Means Giving