Complaints are like the icebergs that sank the Titanic: Most are below the surface, unseen until they appear with disastrous results.

Name: Complaints are like the icebergs that sank the Titanic: Most are below the surface, unseen until they appear with disastrous results.
Brand: Quizplus
Rating: 4.9 (37 reviews)

Question

Quizplus · Accepted Answer

Many complaints are not voiced by customers directly to the company but are instead shared with friends or on social media, remaining largely unseen by the company until they potentially escalate into larger, more damaging issues.

Complaints Are Like the Icebergs That Sank the Titanic: Most