Good hotel managers resolve complaints without excessive costs, especially if no harm was done: Apologies are free; give away as many as needed.

Name: Good hotel managers resolve complaints without excessive costs, especially if no harm was done: Apologies are free; give away as many as needed.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Apologies are a cost-effective way to resolve complaints and maintain customer satisfaction, especially when no harm has been done, as they do not incur direct costs.

Good Hotel Managers Resolve Complaints Without Excessive Costs, Especially If