All else equal, the reservationist should always offer the caller a list of possible discounts before quoting a rack rate for the reservation.

Question

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Offering discounts before quoting the rack rate can set the expectation for lower prices and potentially reduce the perceived value of the service or room. It's often better to start with the standard rate and then discuss discounts as needed.

All Else Equal, the Reservationist Should Always Offer the Caller