In regards to a property's cancellation policy, which of the following is true?
A) A property is more likely to charge a "no-show" if he were a vacationing tourist than if he were a regular corporate customer
B) A property is more likely to be lenient in regards to their cancellation policy if a guest makes the effort to call and cancel his reservation in advance rather than waiting until the next day to call and explain why he was a "no-show"
C) Generally, the cancellation policy of a resort property may require more lead time for full refund than the cancellation policy of say an airport hotel
D) Generally, "no-shows" are more likely with an advance deposit reservation than they are with a 6pm reservation
E) All of the following are true except D

Question

Quizplus · Accepted Answer

A, B, and C are true because they reflect common practices in the hospitality industry regarding cancellation policies. Properties often value regular corporate customers and may show leniency towards them to maintain a good business relationship. Calling in advance to cancel a reservation is generally seen as more responsible and may lead to more lenient treatment. Resort properties often require more lead time for cancellations due to their higher demand and booking patterns, compared to more transient properties like airport hotels. D is not true because "no-shows" are less likely with an advance deposit reservation since the guest has already committed financially, making a 6pm reservation (which typically does not require an advance payment) more prone to no-shows.

In Regards to a Property's Cancellation Policy, Which of the Following