From her facial expressions and body language, it is obvious that Karyn is feeling sad. However, she forces a smile while she talks to her boyfriend. Karyn is demonstrating which problem in communication?

Question

Quizplus · Accepted Answer

Incongruence in communication occurs when there's a mismatch between what is being communicated verbally and non-verbally. Karyn's sad facial expressions and body language do not match her forced smile, indicating incongruence.

From Her Facial Expressions and Body Language, It Is Obvious