When the guest comes in contact with a hotel service it is referred to as which of the following?
A) disaster
B) moment of truth
C) employee buy in concept
D) a challenge
E) none of the above
Correct Answer:
Verified
Q1: Hospitality can be defined as which of
Q2: Hospitality is important to which of the
Q3: A financial commitment on the part of
Q4: Component(s) of a service strategy statement include
Q5: It is not necessary to include employees
Q6: Studying the cycle of service in the
Q8: The last four feet was a term
Q9: Employees should be screened for positive traits
Q10: Employees can be trained to deliver hospitality.
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