Parents call the nurse at the clinic distraught because the school says their child has head lice and cannot return until the infestation has been treated. One parent states "I can't believe they think we are so filthy!" What response by the nurse is best?

Question

Quizplus · Accepted Answer

Nurses provide dignity and caring in all interactions. The nurse should gently correct the parent's misinformation. Head lice infestations are not related to either personal or environmental cleanliness. Stating there is no need to be upset is dismissive of the parent's feelings. Asking about pets is irrelevant, plus adding "do you?" sounds judgmental and will put clients on the defensive if they do have pets. There is no reason to inquire about cleaning.

Parents Call the Nurse at the Clinic Distraught Because the School