A Patient Complains That They Do Not Agree with Certain

A patient complains that they do not agree with certain information in their designated record set and asks to make an amendment. Your current Patient Rights Policy and Procedure on Access to Personal Health Records, as required under HIPAA, states that the patient must be provided with an amendment/correction form. The patient completes the form. What should be the next step, under HIPAA, in your Policy and Procedure?

A) Contact the physician whose documentation the patient disagrees with and request the physician to make an amendment to the patient's record.
B) Review the amendment/correction form and respond to the patient within 60 days, either accepting or denying the amendment.
C) Require the patient to provide documentation proving their identity and, if the documentation is valid, enter the amendment/correction form into the patient's record, noting the date of entry.
D) Assist the patient by filing the amendment/completion form with the U. S. Department of Health and Human Services (DHHS) and the Office of Civil Rights, ensuring their complaint is heard.