Who is responsible for the quality management theory that aims for zero defects from the standard?

Question

Quizplus · Accepted Answer

Philip B. Crosby is known for his quality management theory that emphasizes achieving zero defects and doing it right the first time. His approach is centered around the concept of "zero defects," aiming for processes to be done correctly from the outset to avoid the costs and time associated with rework.

Who Is Responsible for the Quality Management Theory That Aims