A user's satisfaction with the use of a computer system depends on the comparison of:
A) system design vs. user's experience
B) task requirements vs. experiment results
C) system design vs. task requirements
D) user's expectations vs. user's experience
E) task timeline vs. system configuration

Question

Quizplus · Accepted Answer

User satisfaction with a computer system is largely determined by how the actual experience of using the system compares to what the user expected before using it. If the experience meets or exceeds expectations, satisfaction is likely to be high. Conversely, if the experience falls short of expectations, satisfaction is likely to be low.

A User's Satisfaction with the Use of a Computer System