Biloxi Bowling Products manufactures bowling lane equipment and accessories. Biloxi has relied on key individuals and has yet to document processes. During your audit, you determine that Biloxi's management seems to be reactive to issues that occur and not proactive with controls. At what phase of maturity would you classify Biloxi? 
A) Phase 1 - Limited
B) Phase 2 - Informal
C) Phase 3 - Defined
D) Phase 4 - Optimized
Correct Answer:
Verified
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