What Is Meant by Customer Managed Interactions

What is meant by Customer Managed Interactions?

A) The process designed to turn customer data into customer relationship through active use of, and learning from, the information collected.
B) The concept that customers, when interacting with businesses and other organizations, retain control over the decision to interact, the timing of the interaction, the channel to be used in the interaction, and the data generated.
C) The process designed to collect valuable information from the interactions with customers with businesses and other organizations.
D) The concept that businesses and other organizations should safeguard customer data to build customer loyalty and trust.
E) Both A and C