When a manager of a paper supply company cannot understand why one of his salespeople did not submit the requested sales report before lunch, he is exhibiting which internal communication problem:
A) assuming bureaucracy got in the way of effective communication.
B) putting too much emphasis on efficiency.
C) assuming all receivers interpret information as intended.
D) concentrating on what he wants and not on employee needs.
E) trying to make a power play.

Question

Quizplus · Accepted Answer

The manager is assuming that the salesperson understood the request and its urgency as intended, which may not be the case.

When a Manager of a Paper Supply Company Cannot Understand