Organizations used for outsourcing are often held to strict_____ , which penalize the organization monetarily should it not be met.
A) service level agreements (SLA)
B) disaster recovery plans (DRP)
C) business continuity plans (BCP)
D) none of the above

Question

Quizplus · Accepted Answer

Service Level Agreements (SLA) are contracts between service providers and their clients that define the services to be provided, the required service level, and the penalties for not meeting those standards. This is why organizations used for outsourcing are often held to strict SLAs, which may include monetary penalties for non-compliance.

Organizations Used for Outsourcing Are Often Held to Strict_____