Michele realizes that it is time to discuss the decline in production at the factory with her shift managers, Alice and James. She decides that the best way to approach the discussion is to emphasize the prior quality of work and to attempt to minimize the amount of blame for the decrease in numbers. Which type of facework is Michele using?
A) tact
B) solidarity
C) approbation
D) politeness

Question

Quizplus · Accepted Answer

Approbation facework focuses on affirming or praising positive aspects or minimizing criticism to protect the other's self-esteem, which aligns with Michele's approach of emphasizing prior quality and minimizing blame.

Michele Realizes That It Is Time to Discuss the Decline