Scenario 5-2
The CEO of KM Contracting, a medium-sized Canadian construction company, has decided to develop a performance management system so that the company can measure employee performance.As the HRM, you believe that a lack of clear job standards has led to the selection of inappropriate candidates.Managers have stated that performance appraisals are usually conducted only when inappropriate and unsafe workplace behaviours have occurred.The three major performance dimensions of all the jobs are technical construction proficiency, demonstrating effort, and maintaining self-discipline.
-Refer to Scenario 5-2.The managers at KM Contracting are not clear on the distinction between job performance and job criteria.Which of the following best defines job performance
A)the observable things employees do that are relevant to accomplishing the goals of the organization
B)a means to reinforce an organization's core values in addition to identifying performance differences among employees
C)organizational processes used to improve employee and organizational performance in the workplace
D)organizational processes that evaluate employee job performance

Question

Quizplus · Accepted Answer

Job performance refers to the observable tasks, behaviors, and actions that employees carry out in order to achieve the goals and objectives of the organization. It includes both quantity and quality of work, interpersonal skills, teamwork, problem-solving abilities, and other relevant aspects of job performance. It is important for managers to clearly define job performance criteria in order to accurately assess and measure employee performance.

Scenario 5-2 The CEO of KM Contracting, a Medium-Sized Canadian Construction Company