When dealing with inside and outside customers by telephone, what can you do to make your voice more pleasant?
A) Chew gum to keep your mouth fresh
B) Smile
C) Try to imagine what the caller looks like
D) Remember why you are there
Correct Answer:
Verified
Q1: What approach should be taken by the
Q2: What assumption should you make with patients
Q3: How should you speak to a patient
Q4: How should patients over the legal age
Q5: Who evaluates the quality of care you
Q6: Conflict resolution should always begin with:
A) listening
Q8: Your patients come from a diverse pool
Q9: What organization stipulates standards for patient care
Q10: When interacting with a patient from another
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