To project a positive,tactful tone in a written message,
A)rely only on positive words.
B)compliment the receiver in the first and last paragraphs.
C)avoid using second person when stating negative ideas.
D)use active voice when conveying negative ideas.

Question

Quizplus · Accepted Answer

Avoiding the use of second person when stating negative ideas helps to prevent the receiver from feeling personally attacked or blamed, thus maintaining a positive and tactful tone.

To Project a Positive,tactful Tone in a Written Message