Memorandums,or memos,are appropriate for communication both inside and outside the company.
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Q3: An attempt at resale or sales promotion
Q4: Goodwill messages can be designed to build
Q5: An advantage of the deductive organization of
Q6: It is acceptable to send a message
Q7: Appreciation letters that are not sent in
Q9: Personalized form letters are a fast and
Q10: Because message expectations and social conventions differ
Q11: Zappos focuses on customer service throughout the
Q12: The impersonal nature of form letters makes
Q13: Good- or neutral-news messages follow a deductive
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