Melody is responding negatively to a request for a claim.Which of the following would she NOT do in composing her message to the customer?
A)Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
B)Include sales promotional and resale material in the last paragraph.
C)Offer an alternative service as a gesture of goodwill.
D)Present the reasoning behind her decision without using emotional wording.

Question

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The Answer of Melody is responding negatively to a request for a claim.Which of the following would she NOT do in composing her message to the customer?
A)Begin the message with a neutral, dependent clause, followed by a statement implying the refusal.
B)Include sales promotional and resale material in the last paragraph.
C)Offer an alternative service as a gesture of goodwill.
D)Present the reasoning behind her decision without using emotional wording.

Melody Is Responding Negatively to a Request for a Claim