TQM:
A) Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement.
B) Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
C) Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed.
D) Changes the purpose and function of the HR group.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a management approach that emphasizes on understanding customer needs, doing things right the first time, and continuously improving processes to meet customer expectations. It involves a commitment to quality throughout the organization, involving all employees in the effort to achieve customer satisfaction. Statistical methods may be used to gather and analyze data, but the focus is on meeting customer needs and improving quality. B and C are methods that may be used in TQM, but they do not fully encompass the approach. D is not related to TQM.